Refund & Return Policy

1. Overview

At The Right Shade, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund process. Please read the following terms and conditions to understand our policy.

2. Eligibility for Returns

• Time Frame: You may return items within 5 days of the delivery date.
• Condition: Items must be unused, unwashed, and in the original packaging with all tags attached. We reserve the right to refuse returns that do not meet these conditions.
• Non-Returnable Items: Certain items are non-returnable, including but not limited to:
  • Clearance or final sale items
  • Gift cards
  • Personalized or custom-made products
  • Items marked as non-returnable in the product description

3. How to Initiate a Return

• Contact Us: To initiate a return, please contact our customer service team at [Insert Contact Email] with your order number, a description of the item(s) you wish to return, and the reason for the return.
• Return Authorization: Our team will provide you with a return authorization and detailed instructions on how to proceed with your return.
• Shipping Costs: Customers are responsible for return shipping costs, except in cases where the item was defective or incorrectly sent. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refund Process

• Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria.
• Refund Approval: If your return is approved, we will process your refund to the original payment method within 7-10 business days.  
• Partial Refunds: In some cases, only partial refunds may be granted (e.g., items that are returned damaged, not in original condition, or past the return window).

5. Exchanges

• Defective or Damaged Items: If you received a defective or damaged item, please contact us at hello@therightshade.in within 5 days of delivery. We will arrange for a replacement or refund.
• Exchange Process: If you wish to exchange an item for a different size or color, please follow the return process above. Once we receive your returned item, we will process the exchange and ship the new item to you. Shipping charges may apply.

6. Refunds for Shipping Costs

• Shipping Costs: Original shipping charges are non-refundable unless the return is due to a defect or an error on our part. If you received free shipping on your order and choose to return an item, the actual shipping costs may be deducted from your refund.

7. International Returns

• Customs and Duties: For international orders, any customs duties, taxes, or fees paid at the time of purchase are non-refundable. Return shipping costs for international orders are the responsibility of the customer.
• Return Process: International returns should follow the same process as domestic returns. Please contact our customer service team for specific instructions related to your country.

8. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us at:

Jayasree Merchants, CK Building, Thavakkara, Kannur, Kerala – 670002

hello@therightshade.in